As always, the health and safety of the communities we serve, our clients and our employees are of utmost importance to us. With growing concern about COVID-19 and with directive from the State of Nevada Governor, Preferred Trust Company has made the decision to have our employees work from home effective at 12:00 pm PST on Wednesday, March 18 for the next thirty (30) days. Preferred Trust Company has a well-established Contingency plan in place to accommodate these types of situations and we want to assure you that the safety, security and custody of your retirement accounts and investments remains unchanged. We have been in communication with our regulators including the State of Nevada Financial Institutions Division as they are monitoring the situation as well and support our decision to keep our employees and community safe.
We will continue to process your general client service requests, distribution and payment requests along with any investment requests. You can reach us via email at firstname.lastname@example.org and / or via phone at (702) 990-7892 or TOLL FREE at (888) 990-7892. Please note, our processing times may be extended or delayed. We will provide periodic updates through the client online portal.
We will keep you informed and follow the guidance of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) as well as local and US government officials.
We appreciate your understanding and we look forward to continuing to work with you through this difficult time.
Preferred Trust Company Management